Help my laptop screen suddenly went black after it froze and now it says failure to display security and shut down options but before the freeze it said security might not be enabled.I hit the laptop once after the security message and after 2 minutes it froze.I can't turn it off from any way. I talked with henry at geek squad phone number and he told me to replace the ram, by doing so I was able to fix the freezing issue and now my laptop is working fine.
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