If the printer is unable to communicate with the system then you will come across an HP printer offline situation. You can check out these steps to get your printer in an online state:
· You need to see if the printer is switched on and connected to the same WIFI network as that of your system. You will be able to see the network that your system is connected to on the printer’s built-in menu
·You can also check if the ‘Use printer offline’ mode is activated or not. For this, you need to open the settings and click on ‘Devices’ and then click on ‘Printers and scanners’. Choose the printer and then click on ‘Open queue’. Ensure that ‘Use printer offline’ is not selected.
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Follow each step to ensure you aren’t missing any items to fix your printer from offline to online.
Physical Printer and Cable Checks
Check both ends of the USB cable are firmly inserted. If the printer is networked then make sure the Ethernet cable is firmly inserted. If the printer is wireless check your internet connection or make sure it’s connected to your router.
If you’re connected by cable try using the end of the printer cable in multiple ports or sockets on your device.
Try using a different cable to make sure the fault is not with the cable alone. If you’re on a network or wireless device a simple check would be to attach a cable to your computer/or device to make sure your printer is working. Therefore the fault could be with your network connection.
Remove All Pending Print Jobs
From the “See what’s printing” menu mentioned previously right click and “Cancel” any print jobs present.
With the print jobs removed select “Use Printer Online” again.
If any suborn print jobs remain then try restating both your PC and printer.
Removing and Reinstalling Your Printer
Right click the printer from Devices and Printers and select “Remove device”.
Now add the printer again by selecting the Add a Printer option from Devices and Printers.
I hope all these methods will be helpful!
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